How to Fix The Importer Reported a Generic Error in Adobe Premiere

How to Fix The Importer Reported a Generic Error in Adobe Premiere Website
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Have you ever worried about “the importer reported a generic error” message when trying to import media files into Adobe Premiere? It’s frustrating, confusing, and can bring your video editing workflow to a screeching halt. But fear not! In this blog post, we’ll show you how to troubleshoot and fix this pesky error so that you can get back to creating stunning videos in no time. Get ready for some easy-to-follow tips and tricks that will help you overcome the importer reported generic error once and for all.

What is the importer reported a generic error

Adobe Premiere is one of the most popular video editing software applications. Its successor, Adobe Premiere Pro, was launched in 2003 and rapidly gained notoriety for its easy-to-use interface and powerful features. However, like any other program, it occasionally experiences errors – people often encounter the ‘The importer reported a generic error’ message when attempting to import videos into the timeline with the importer. This could be due to a wide range of reasons, including an unsupported codec or video file format.

The Importer Reported a Generic Error

Here, we will discuss the causes and then discuss the solutions that can be applied to get rid of the error message in this article. Firstly, let us discuss the causes of the error message.

In Adobe Premiere, why does the message ‘The Importer Reported a Generic Error’ appear?

The error message appears when you use the importer to import video files. There could be several reasons for this:

If the codec is not supported by Adobe Premiere Pro, you will not be able to import the video into the timeline. In such a case, you will have to convert the video files to another codec.

Video Files Not Supported: Adobe Premiere is quite generous with the video file format, but it does not support all of the video file formats for obvious reasons. As a result, you will eventually encounter an error message if you are trying to import a video that is not supported by the application.

Adobe states that activation issues can sometimes disrupt the functionality of the importer, so make sure your Creative Cloud account is active and you are logged in.

In some cases, the problem might be caused by the name of the video file. There might be some symbols in the file name that are causing the problem.

Let’s move on to the real part and help you through this ordeal. If one or two solutions do not work, please try them all.

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The First Solution is to Check the Video File Format and Codec

The first thing you should do when you face the error message is to verify that the format of the video and the codec are supported by Adobe. Adobe Premiere does not support certain codecs, such as QuickTime, so you will have to transcode your footage to a modern codec in that case.

As well, if the video file format is not supported by Adobe, then you will not be able to import the file. To change the video file format, please refer to this link.

The Second Solution Cleaning the Media File Cache

A second thing you can try is to delete the media files cache and then import your files. When you import video or audio files into Adobe Premiere, it saves versions of these files that it can quickly access again for better performance. These stored versions are called Media Cache Files. Here’s how to delete them:

1.Please note that the AppData folder is hidden by default, so please unhide it before closing Adobe Premiere Pro.

2.For Mac users, navigate to /Users/Library/Application Support/Adobe/Common.

3.Launch Adobe Premiere Pro after deleting the files.

4.You can also navigate to the Media Cache tab by going to Preferences and then clicking Media Cache.

The Third Solution Rename or move the files to a different location

A video or audio file might be having an issue due to its specified path in some scenarios. As a result, many users reported this issue and were able to resolve it by changing the path of the files, such as moving them to a different drive or even just a different folder.

Alternatively, you can just rename the files in the same directory and then try importing them. If that doesn’t work, just move them to another location.

The Fourth solution is to Reinstall Premiere Pro

You will have to reinstall the software if all of the above-mentioned solutions don’t work for you. Here’s how to do it:

1.Launch Creative Cloud.

2.Keep the preferences while uninstalling Adobe Premiere Pro.

3.Install it again and see if it fixes the problem.

Tips for Avoiding This Issue in the Future

If you’re experiencing the importer reported a generic error in Adobe Premiere, there are a few things you can do to avoid the issue in the future.

First, make sure you’re running the latest version of Adobe Premiere. If you’re not, update your software and try importing your files again.

Second, check the file format of your video files. If they’re in a format that’s not compatible with Adobe Premiere, they won’t import correctly. To fix this, either convert your files to a compatible format or download a plugin that will allow Adobe Premiere to read them.

If none of these solutions work, there could be an issue with your graphics card drivers. Outdated or corrupted drivers can cause all sorts of problems, so make sure they’re up to date before continuing to use Adobe Premiere.


In conclusion, we have seen how to fix the importer reported a generic error in Adobe Premiere. This problem is often caused by incompatible media formats or corrupted files, but can also be due to an outdated version of Adobe Premiere. We hope that our step-by-step instructions have helped you solve this issue and get back to creating amazing projects with Adobe Premiere. If you are still experiencing difficulties, don’t hesitate to contact customer support for further assistance.

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